HOW WE DO IT
As an owner operator we manage properties on behalf of Arlington Advisors, but we also provide support to clients who are acquiring existing assets and looking for an operator to take over the management. We assist clients with brand new developments through all stages of construction from the early concept of a development through to delivering an exceptional experience for residents.
Our range of student accommodation has enabled us to develop and maintain great university partnerships. We are proud of our relationships and work closely with these partners to take into account their ambitions and ideas when marketing these residences.
Full suite of in-house capabilities
OPERATIONS & Sales
The Operations Support Team provide dedicated support to all stakeholders within the business.
- Bespoke tenancy management.
- University relationship management.
- Supplier management.
- Debt management.
- Day-to-day operational and building management.
- Tailored event programmes / resident experience programme
- Delivery of net operating income
- International agent management.
- Customer/resident journey.
- Management and leadership of on-site teams.
- Sales strategy per asset.
OPERATIONAL EXCELLENCE & business intelligence
- Dedicated team focused on business improvement across the business.
- Dedicated ESG resource and third-party partner.
- Defined operational capability/standardised process.
- Project management.
- CRM management.
- Digital user experience development.
- Data & analytics.
- System integrations.
- IT systems administration.
- Environmental capability.
Marketing
- Tailored marketing strategies.
- Delivery of marketing tactics.
- Digital presence on 3rd party listings.
- Dedicated Chinese marketing and sales strategy (if applicable).
- Market analysis.
- Regular performance tracking.
- Student Union and UCAS collaborations.
- Website development
- Internal/resident communications.
- Public relations.
- Experiential marketing.
HUMAN RESOURCES
- Recruitment & election.
- New starter onboarding.
- Performance management.
- Learning & Development.
- Sponsoring professional qualifications.
- Success planning.
- HR administration.
- Policies & procedures.
- Compensation & benefits.
- Human Resource information systems.
- Employee relations.
- TUPE.
ESTATE & FACILITIES MANAGEMENT
- Health and safety.
- Project management.
- Day-to-day facilities management.
- Lifecycle management.
- Planned preventative maintenance.
- Performance management and market testing of essential services.
- Mobilisation and defect management.
- Refurbishment.
- Supply chain management.
finance
We work closely with our investors and clients to provide financial reporting to allow our partners to strategically plan, budget and forecast for the future.
- Monthly & quarterly financial reporting.
- Financial insight & analysis.
- Cashflow management & distribution.
- HMRC compliance,
- Debt fund compliance reporting.
- Company secretarial compliance.
- Budget & forecasting.
- Lifecycle financial control & reporting.
- AP/AR control.
- Payroll control.
- Expenses management.
find out more?
Click the button below to get in touch